What is Business Process Management (BPM)?

Business process management (BPM) is the practice of refining business processes that will increase process efficiency and profitability using modeling, business process automation, measurement and optimization of business workflows.

Why is Business Process Management Important To Your Organization?

As business managers, we're expected to embrace − and manage − change in such a way that our businesses grow (and do so with the least amount of disruption.) Business process management (BPM) can play an important role here. And this is especially true in IT, as often the most noticeable changes are the result of changes in software technology which, in turn, bring about improvements in the way people work.

IT departments are faced with both managing change and improving productivity. When information flow is manual and paper-based, IT has an opportunity to accomplish both goals.  There are many processes that are a part of the changes management wants to embrace that lend themselves to improving production and increasing productivity. Among them are:

• Onboarding/offboarding and transferring employees
• Ensuring access to applications and resources
• Providing a secure approval process for processing requests
• Coordinating requests across departments, facilities, vendors, and suppliers
• Ordering and supplying software, hardware and equipment
• Obsoleting or disposing of assets
• Maintaining and accessing information for audits

The solution to these challenges resides with automating change control. Business process management software provides a consistent method for routing and tracking the flow of IT requests and information.

What is Business Process Management Software?

BPM software is software that enables organizations to improve process efficiency by monitoring, optimizing and automating their business process with data and analytics.

What Are the Benefits of BPM Software?

When you look at how business process management software and workflow software have helped companies achieve business process improvement, you may start to get eager to start reaping the benefits of BPM software and everything that comes with it such as improved process efficiency and productivity. Considering that companies are reporting a 75% reduction in data entry, and are 50% faster in making decisions is exciting.

How BP Logix Can Help

Process Director combines the easiest and most efficient business process management and digital process automation software in the industry with a rich set of workflow tools offering snap-in data integration, rapid prototyping and release, and comprehensive reporting and analytics.

Check out these BPM examples by industry to see how our customers in every sector are successfully using Process Director to prepare and deliver transparent, end-to-end digital applications offering engaging customer experience, robust business process governance, regulatory compliance and smooth, efficient operations.

What is iBPMS?

The evolution of BPM technology, like most technology, has happened quickly. Within the industry, we have seen great strides and early adopters have come along on that journey to see truly revolutionary advances. As more enterprises look to streamline business processes and build leaner, more efficient business models, so must BPM technology become more effective. Therefore, Gartner has recently introduced the concept of intelligent BPM (iBPMS).

Gartner defines iBPMS as platforms  with "capabilities such as validation (process simulation, including "what if") and verification (logical compliance), optimization, and the ability to gain insight into process performance have been included in many BPMS offerings for several years. iBPMSs have added enhanced support for human collaboration such as integration with social media, mobile-enabled process tasks, streaming analytics and real-time decision management."

BP Logix’s Process Director has been named to the Gartner Magic Quadrant for Intelligent Business Process Management Suites (iBPMS) for several years in a row.

What is BPMN?

In the year 2000, the Business Process Management Initiative, a group of individuals intent on promoting the concept of BPM, gathered together and created the ‘Business Process Model and Notation’, or BPMN. This tome, now over 500 pages, has been managed by the Object Management Group since 2004 and serves as the authority for Business Process Modeling Language (BPML) today.

Business Process Modeling (BPMN) vs Process Timeline

• Continuous critical path analysis
• Predictive triggers
• Earliest possible notice of potential future delay
• High efficiency
• Intrinsic parallel behavior

Common Deployment Options

Mobile BPM – The ability to manage workflows and business process with mobile devices

Cloud BPM– Cloud based BPM solutions are now established ways of delivering and working with software and applications. Going this route saves on infrastructure investment.

Social – A strategic BPM tool that focuses on customer engagement, customer service and customer retention within your workflows connected to social media channels.

On-Premise – Allows organizations to keep all of their workflow systems in-house.

Choosing The Right BPM Software Vendor

Choosing the right business process management software vendor takes a lot of time and research. To help you with that process we came up with four elements organizations may want to consider in relation to selecting the right product and fit within your organization.

An Award-Winning Solution

BP Logix and Process Director have won BPM awards for innovation and excellence from many prestigious organizations, both domestically and abroad. Our most valued recognitions, however, come from our customers who have achieved goals beyond those they had originally imagined through their partnership with us.

Process Director BPM software offers:

• Unsurpassed ease of use
• Rapid time-to-value
• No programming

Schedule A Demo

BP Logix makes innovative and intelligent BPM software that drives digital transformation in organizations across North America and around the globe. Process Director, the company’s award-winning solution, is a powerful—yet easy to use—high-productivity, rapid application development platform for building, deploying, and enhancing digital applications. Contact us to talk to one of our software experts and schedule a demo today.

Business Process, Digital Applications, and Digital Transformation Solutions

In today's hyper-connected global economic environment, companies are racing to identify and adopt effective digital transformation solutions to engage customers and stay competitive. As a result, BPM software—already the gold standard for developing custom, process-driven digital business applications—is itself evolving to meet the needs of the digital enterprise. BP Logix Process Director is emerging as the digital process automation (DPA) platform of choice for trailblazing private- and public-sector leaders, who count on the award-winning digital process automation platform to stay a step ahead of nimble competitors, shifting markets, and fluid supply chains.

Your organization relies on digital applications to provide the features and experience that set you apart from the pack. No application operates in a vacuum, however: end-to-end engagement means relying on digital channels for communication, engagement, and transactions. From every corner of your business, you need to reach everywhere—in the cloud, on mobile devices, and yes, even embedded inside the Internet of Things (like smart homes and self-driving cars). In short, you need digital transformation solutions to be able to build process-driven business applications that meet your customers, partners, and stakeholders, wherever and whenever they prefer. And you need to do it:

• Quickly. Rate of change is the signature metric of the digital era. Process Director is the platform of choice for no-code, rapid application development in a DPA environment. Process Director gives you all the workflow tools you need to develop fast, deploy easily, and improve on demand.
• Broadly. Your customers can already order a pair of sneakers, catch a ride home, or pay their bills at any time of the day or night, using whatever device happens to be convenient. They expect no less from you. Process Director digital transformation solutions are driven digital applications are cloud natives, boasting a responsive, modern user interface that moves easily between phone, tablet, and desktop.
• Securely. In the rush to share more information, with more people, on more platforms, GRC solutions (governance, risk management, and compliance) can easily become the first casualty of your DPA effort. Fortunately, Process Director digital transformation solutions ensure that your business rules are applied to every application, that every action is logged, and that every actor is accountable.

About BP Logix

BP Logix is a BPM company that offers Process Director, an innovative and powerful business process management engine combining the power of BPM software with the flexibility and leverage of rapid application development—with no programming. Workflow software and eforms are just the beginning of digital app development. Process Director combines the easiest and most efficient business process management and digital process automation software in the industry with a rich set of tools offering snap-in data integration, rapid prototyping and release, and comprehensive reporting and analytics. Check out these BPM examples to see how customers in every sector are successfully using Process Director to prepare and deliver transparent, end-to-end digital applications offering engaging customer experience, robust business process governance, regulatory BPM compliance, and smooth, efficient operations. Contact us to learn more and schedule a free demonstration today.

Organizations go to great lengths to explain to prospective BPM vendors their company culture and how technology is used therein: from overworked IT departments that are not able to respond to change requests in a timely manner, or a remote sales team that operates predominantly in the field who requires mobile and cloud capabilities, or that the main users are youthful and more accustomed to consumer-like user interfaces. No matter the situation, companies due their due diligence to be clear on what application integration capabilities are required in their potential workflow solution and how it should augment within their current infrastructure.

Extensibility and Enterprise Application Integration Capabilities

Organizations are becoming more complex. That said, they do not want it to also become more complicated. They increasing rely on internal data from enterprise application as well as from third-party repositories. Without them, they would not have a complete picture of what their company is doing or how problems can be addressed as they arise. Choosing a low-code/no code BPM solution that has application integration with APIs, workflows, forms and business rules, offers, hooks and callouts that support scripted interactions is now necessary to achieve a macro-view of an organization. The ability to access data through application integration with extensive web services and APIs because the solution adheres to WSDL and works with REST-enabled applications also is stepping into the forefront of decision-making queue. With a solution having BPM application and workflow application and document imaging integration build in, the confidence that it will be able to meet not only current needs— but also ongoing changes as the organization grows, changes, and adapts— becomes secure.

Process Director BPM Software Offers The Following:

• Database Application Integration
• Document Imaging Software / Scanners
• File System Monitor Application Integration
• Email Servers
• Web Services / REST
• Social BPM Application and Workflow Application Integration
• SharePoint Integration

No Programmer? No Problem

If your goal is to deliver data digitally and fast then Process Director is the BPM software solution for you. With Process Director rapid application development software, you can focus on solving business issues instead of creating software to do so. BPM software that relies on low code or no code is relevant to business users today.

Schedule a Free Demo

Process Director sets the pace for your BPM and digital transformation. Schedule a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

Improve Business Processes With BPM Software

Organizations want to grow and prosper, but the process efficiency they rely on is not always optimized to get them where they want to go. Just like any system, a change of focus or direction creates an inefficient use of the underlying foundation. While we all expect to be able to adapt to the new environment, we still have to run our business. Stopping to re-tool does not always seem to be a prudent step towards improving business processes.

How BPM Software Can Help

Business Process Efficiency Improvement Due To Growth

BPM software and workflow software provide great value because, done the right way, it can integrate organizational behavior and legacy systems in a flexible way. As your organization changes, business process management and process efficiency can adapt with it.

Perhaps you are at a point where, “what got you here won’t get you there.” That is a natural state for an organization because it reflects growth. That is good. The fact that you recognize the need to operate in a different way is also good. This is the right time to think about how your organization and your business processes can be improved with BPM software.

Liquid Controls Improves Business Processes With Process Director BPM Software

Liquid Controls

Liquid Controls, a division of IDEX Corporation, has been a leader in flow measurement and process control instrumentation for over 50 years. The company serves a variety of industries from adhesives and beverages to cosmetics and pharmaceuticals. Its products are used in fields as diverse as agriculture, manufacturing, the military, textiles and printing ink. Liquid Controls relies on in-house designs and a network of strategically located distributors to ensure that global customers are supported with technology tailored to each industry’s particular requirements.

Problem

Like most successful companies, Liquid Controls (LC) has an intranet that employees access for the forms and information they are seeking – from policies and procedures to expense forms. Employees wanted to make changes to these documents to reflect changing business processes, however the existing system could not accommodate those changes.

In addition, the Intranet provided a sales quoting tool that was used daily. While the form itself was appropriate it did not include a workflow management software solution. As a result employees would complete the form then submit it for manually processing, resulting in many documents being lost or misplaced.

With so many forms on the intranet being static and manual, Liquid Controls’ intranet appeared to be more of a repository than the dynamic portal it was envisioned to be.

Solution

To address the business process efficiency need, Liquid Controls needed a system that would address the work the way that employees worked. They began searching for electronic forms software and document workflow solutions. The search was quickly expanded to include workflow solutions, however, as it became apparent that addressing the underlying need for business processes efficiency was very important. Additionally, the IT group wanted a solution that did not require extensive back end development. IT wanted :
•A fast implementation and roll-out.
•A product that would be easy to rewrite or change as business processes changed
•Version control capabilities.
•A workflow tool that would allow IT to process user requests rapidly.

Liquid Controls is using Process Director for workflow applications ranging from attendance and engineering change control to shop floor work constructions. One challenge was to provide the appropriate workflows to ensure that a new hire could be able to build a product to the same tolerance as a more senior employee. Building a flow meter , for example, requires 600 work constructions. Changes to the process are now done through a workflow. Approved instructions are published in real-time which makes them available to shop floor employees immediately.

The IT department lives in a world of non-stop projects. Liquid Controls is in expansion mode always, with new companies being bought all the time. There are also gaps between the old and new ERP systems. Process Director helps to fill the gaps.

And then there are the business process governance issues. Liquid Controls is audited at least once a year for its ISO accreditation, as well as undergoing Sarbanes-Oxley (SOX) audits. Once an organization is ISO-certified, procedures must be available to anyone who need to see them. Process Director BPM platform aids in business process efficiency by automating reporting, monitoring and auditing of processes seamless and gives authorized employees and auditors access to the information they need and the approvals that were given.

Perhaps the biggest advantage Liquid Controls has gained from using Process Director is that the IT team does not need to write code due to rapid application development, allowing them to focus on deploying other BPM applications.

Liquid Control employees appreciate the user interface and friendliness of Process Director. IT appreciates the business logic that lets them dive as deep as necessary to be consistent with their business process. Process Director is a low code BPM solution that  enables Liquid Controls to improve their business process efficiency to drive from the results side backwards and to better leverage its investments.

The roadmap is simple, and we are here to help. Contact us and schedule a free BPM software demonstration today.

Service Driven, Technology Enabled

Whether they are installing and configuring hardware and software, or responding to engineering change orders and service requests, the IT team is vital to your organization. The need for IT workflow automation software and IT BPM solutions has become increasingly important as interacting with the IT department in many places has become cumbersome. Relying on organizational knowledge about whom to contact about what, and routing forms through multiple levels of review and approval has organizations searching for the right BPM solutions for their IT department.

Some IT workflow software can markedly reduce the time employees need to spend on specific tasks. Taking less time and using fewer resources to achieve desired results creates the kind of efficiency that all companies seek to achieve. To achieve those results requires an IT department who can identify the right BPM solution that can do the job, encourage collaboration, integrate successfully with existing applications (and the company’s security infrastructure) and be acceptable to stakeholders. After all, with the right mix of applications and tools, an IT department’s actions can contribute to reducing costs and increasing efficiency.

Most companies enable the IT department to make the workflow changes necessary to enable the organization to become incrementally more successful. But organizations that seek excellence and want to grow more dramatically have come to rely on a different kind of IT manager: one that knows both the technology and business requirements needed to achieve revenue growth. One of the ways this happens is through building a foundation with IT workflow automation with BPM software solutions, on top of which tasks and activities move fluidly towards business goals.

IT Workflow Automation Solutions With Process Director BPM Software

• Ensure that new employees have timely and secure access to applications and other technology resources
• Record and produce information needed for audits
• Provide a consistent and secure approval workflow process for processing requests
• Coordinate requests from various departments, facilities, vendors, and suppliers
• Order and deliver hardware and software in a timely fashion
• Meet SLAs
• Fulfill change requests
• Manage your ISO or BPM compliance documentation
• Enforce and maintain internal security, business process governance and auditing policies

How can Process Director IT workflow automation software make your IT department so valuable and efficient? Its rich feature set and simple user interface combine to offer these BPM solutions:

• Visibility into your internal processes
• Timely reporting in support of management decisions, business process governance and regulatory BPM compliance
• Process consistency and reliability
• Enhanced process success through elimination of lost or mishandled requests
• Electronic forms software for reduced paper handling and manual routing, eliminating errors and delays
• Greater user satisfaction due to more efficient processing and more predictable results

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our IT workflow automation and IT BPM software solutions have helped our customers conquer their digital challenges.

Much has been made of the customer journey, of an organization providing for their customers’ needs, that reaction is a failure of anticipation. Onboarding an intelligent BPM software engine is often the best solution, allowing businesses to create applications that update and streamline their own processes, to the benefit of all.

That being said, choosing the right solution is only part of the journey. The organization in question must also consider the customer service behind the BPM software— the training program provided, the spectrum of services offered, and the customer care they expect to receive. Only with these amenities can a business expect to truly exploit the utility of the BPM software they spent so long researching. It takes receiving the best care to fully provide the best care.

The BP Logix Difference

Our approach is to establish a close partnership with our customer. Taking the time to understand your company, market, and culture, we work with you to create a strategy that optimizes how Process Director BPM software will address both immediate and longer-term goals.

Our structured training program ensures that you move into Process Director BPM software with confidence. Our customer service ensures that you have a voice and a place to turn. Our technical support takes care of any issues along the way. That is the BP Logix structure for success.

How BP Logix Empowers Customers

• Identifies customers’ specific market needs and business goals.
• Accelerates business processes through integration with legacy, cloud, and hybrid applications.
• Creates new solution-based opportunities by embracing mobile, IoT, and cloud platforms.
• Drives customers’ digital transformation efforts through Process Director’s AI-enhanced predictive capabilities.

“BP Logix is very customer centric – they provide excellent service overall (pre-sales, sales, customer service, and technical support). Every time we need something and we reach to them they always respond promptly and help us resolve whatever issue we are having.”
-Chief Information Officer in the Services Industry

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

By now we know that business situations ranging from customer interactions to transactional exchanges are hardly the linear creatures of the past, and now require context and ongoing coordination. Because of this, case management software solutions have surged to the forefront as a natural replacement to the linear processes of yore. Cases involve actions by many different people, both inside and outside of the organization, with every action, message, response and document generated becoming a part of the whole. That being said, case management software solutions still face some issues around coordination, communication and the actions threaded therein.

Process Director BPM Software's Milestone Feature

This is why BP Logix Process Director is the perfect fit for BPM and case management software solutions:
• Built on a formalized BPM and case management framework
• No code/low code BPM interface allows for adaptive case management solutions, such as workflows, to be created by the user rather than developers.
• Multimodal run-time patters combining sequential flow style with both event-driven and time-driven execution.
• Automatically adapt and respond to incoming events and ad-hoc changes.
• Milestones component allows actionable communications that can also drive process

As well, the patented business process automation software technology, Process Timeline™, will allow you to:
• Know exactly where you are in the state of the case.
• Know exactly how much longer it will take for the case to be completed.
• Have clear vision into the compensating steps or remedial actions that need to be launched at any given time.

Analyst Nathaniel Palmer has this to say about Process Director’s Process Timeline: “What continues to set Process Director apart from its BPM and Case Management software competitors is the Process Timeline™ — an executable process model that presents a Gantt chart-oriented notation. The Process Timeline captures time as a formal process dimension in ways not possible with other models.”

The Trifecta Of Process Director’s Case Management Software Solutions

With a solid case management framework in place, and Process Timeline acting as a major dimensional enhancement, Milestones then finishes the trifecta to allow actionable communication to reach its pinnacle— giving your business the opportunity for stream-lined clarity within adaptive case management.

Request a Free Demo

Process Director sets the pace for your BPM and digital transformation. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software have helped our customers conquer their digital challenges.

A business is not a sentient thing.  It's dynamic and lives according to patterns. There are thousands of processes, decisions, actions and reactions happening every day in businesses, regardless of size. The result of all that activity is change. For businesses that take the right risks and make smart decisions, change control management translates to growth.

Every good manager knows that the ‘status quo’ is rarely a good thing. To be successful, companies need to embrace change.  Yet as humans we are generally apprehensive about change because, well, it requires change. Change means forsaking some level of comfort now for the hope of realizing something better in the future: a better bottom-line, a more efficient way of doing things, a less complicated environment. We all have experienced a level of apprehension when it comes to change − but the idea of change in the way we conduct our business brings about an even great level of apprehension.

Embracing Change

As business managers, we're expected to embrace − and manage − change in such a way that our businesses grow (and do so with the least amount of disruption.) Business process improvement (BPI) and business process management (BPM) can play an important role here. And this is especially true in IT, as often the most noticeable changes are the result of changes in technology which, in turn, bring about in business process improvements in the way people work.

In this context we are talking about something beyond the scope of "change management." We are actually talking about changes that result from change control. Change control management is about managing change and using processes to deliver on change management goals.

IT vs Change Control Management

IT departments are faced with both managing change and improving productivity. When information flow is manual and paper-based, IT has an opportunity to accomplish both goals.  There are many processes that are a part of the changes management wants to embrace that lend themselves to improving production and increasing productivity. Among them are:

• • Onboarding/offboarding and transferring employees
  • Ensuring access to applications and resources
  • Providing a secure approval process for processing requests
  • Coordinating requests across departments, facilities, vendors, and suppliers
  • Ordering and supplying software, hardware and equipment
  • Obsoleting or disposing of assets
  • Maintaining and accessing information for audits

The Solution is Automation

With Process Director BPM software, IT departments achieve:

• Process consistency
• Greater visibility into their processes
• Elimination of errors and delays
• Improvements in productivity (no lost or mishandled requests)

We have all experienced changes introduced as a result of actions that IT has taken. We hope that underlying these actions are well-defined processes. At BP Logix, we are a BPM company that believes that business process management (BPM) facilitates change and  that, at its core, BPM software is a change control management tool that can bring about positive change for the organization.

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

More than any sector, hospitality engages with the changing needs of modern, connected customers, partners and colleagues. Modern standards necessitate going beyond simply reacting. Working with a hospitality software equipped with BPM tools that allow for clear, comprehensive views of constantly evolving situations is now required to provide today’s expected level of service. The anticipation of needs, and prediction of upcoming issues is the current marker of success not only for customer case management, but also, and just as importantly, wider operational excellence.

To do this, the digitally transformative service organization requires an intuitive BPM workflow engine that pulls in robust hospitality software functionality, allowing for constant communication and clarity within the asynchronous nature of today’s workflow, as well as providing tools to anticipate occurrences.

Process Director BPM Platform As A Hospitality Software Solution

Whether your challenges are in food and beverage, travel and tourism, or accommodations, BP Logix’s BPM platform Process Director gives you the functionality you need by combining hospitality software oriented applications with case management and predictive analytics, to align your initiative and make your vision a reality.

Process Director BPM and case management solutions include:

Integration: Fully integrated, out of the box, into the Process Director environment. No additional options to purchase; no additional components to learn.

Reporting: Sophisticated case-aware applications and reports.

Documents:  Document workflow management features include configurable case folders for fast access to all case-related processes, documents, and data.

Import: Automatic (batch) or drag-and-drop import of documents and data into appropriate case folders.

Time: Multimodal run-time patterns combining sequential flow style with event-driven, time-driven, and decision-driven execution.

No coding:  A low code / no code BPM platform designed from the ground up for the “citizen developer”: users do not need to be programmers to build rich, responsive digital case management applications.

Migration: Built-in BPM application integration and migration tools, enabling users to add case management solutions to existing Process Director BPM applications and workflow applications, quickly and easily.

Process Timeline: The easiest and fastest way to configure and deploy the predictive, alert processes that lie at the heart of your digital business.

Request a Free Demo

If you are in the market for robust hospitality software then request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our public sector workflow solutions have helped our customers conquer their digital challenges.

Public sector agencies stand before changing times – a public who is increasingly connected and require the same of their services, constantly shifting regulatory and compliance demands, and pressure to reduce costs while improving services. Whether your challenges are in cities, public healthcare, government services, security or justice— your agency’s digital transformation goals depend on engaging with public sector workflow that can translate your challenges into operational excellence.

From patient records to property assessment, Process Director’s public sector workflow management solution offers a unique Milestones component as well as predictive analysis making it a leader in adaptive case management by: incorporating the element of time into your cases, threading comments throughout actions and events to collaborate, and easily building highly scalable, integrated cases.

In the field, Process Director’s mobile inspection software empowers employees to take, tag, time-stamp, and location-stamp site photos as well as capture live customer signatures whether they are on or offline.

And of course BP Logix understands that security is a foremost priority when it comes to public sector workflow solutions. Use us in applications requiring FIPS approved standards and protocols for the protection of sensitive information. We also conform our security approach to the Microsoft Security Best Practices for Azure Cloud.

More on Process Director’s Public Sector Workflow Solutions

• Work online or offline
• Increase productivity of employees in the field
• Take, tag, time-stamp, and location-stamp site photos
• Eliminate data re-entry, transcription errors
• Capture live customer signatures
• Deploy for any use case: municipal, industrial, and more

Process Director is built on a formalized BPM and case management framework that enables:

• No code/low code interface allows for case management solutions, such as workflows, to be created by the user rather than developers.
• Multimodal run-time patters combining sequential flow style with both event-driven and time-driven execution.
• Automatically adapt and respond to incoming events and ad-hoc changes.

Process Director’s business process workflow automation software technology, Process Timeline™, will allow you to:

• Know exactly where you are in the state of the case.
• Know exactly how much longer it will take for the case to be completed.
• Have clear vision into the compensating steps or remedial actions that need to be launched at any given time.

Process Director is equipped with Governance, Risk and Compliance Solutions and can assist your agency by:

• Tracking and reporting on document approval history
• Maintaining a consistent, documented process methodology
• Enforcing full accountability for all actions taken in the course of a process
• Reducing paper handling and manual routing, eliminating errors
• Preventing productivity problems due to lost or mishandled documents
• Providing easy-to-use and easy-to-access auditing functions that enable fast, accurate response to audit inquiries

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our public sector workflow solutions have helped our customers conquer their digital challenges.

The capacity of today’s deeper low code/no code BPM platforms is practically limitless, combining targeted applications with simplicity and speed of execution. Process Director is at the forefront of these platforms, with its highly scalable, highly intuitive structure. Our BPM platform enables those with knowledge of their own departmental or organizational pain points to take the reins in designing and launching solutions. The ease of building business process management solutions with Process Director’s low code/no code BPM structure translates not only to a better initial end application, but also to an application that can be changed, and re-changed, as the customer journey or business goals shift. This flexibility of purpose is a necessity for a digitally transformative business model.

While there are many low code/no code BPM suites on the market today, none of them combine the capacity and simplicity of Process Director. In an effort to offer the most competitive utility possible, other platform providers often get caught in the trap of pasting together their bells and whistles, resulting in a solution that, in the end, resembles Quasimodo. Process Director’s many workflow tools and features integrate organically into the overall structure, allowing the implementer to seamlessly incorporate robust utility into processes and applications without losing his or her way.

Another benefit of the low code/no code BPM environment is the autonomy it grants. Rather than being dependent on an already over-burdened IT department’s programmers, Process Director enables an application to be created quickly and accurately by citizen developers—often the very people who will be overseeing the application’s performance. Read below for more features and benefits that Process Director BPM implementation will provide:

Benefits of Process Director’s Low Code/No Code BPM Platform

• Imagine your organization delivering its own rich digital applications, on any platform, before your competitors have laid down the first thousand lines of code.
• Imagine saving millions on expensive technical staff, incompatible packaged applications, and maintenance of obsolete code.
• Imagine providing straight-through processing and visibility all the way from your customers to your suppliers, while at all times guaranteeing compliance, accountability, and security.

Key Benefits of Process Director

• Improved Efficiency: Improve process efficiency by reducing paper handling and manual routing; eliminate errors and improve the lifecycle of document, content and forms processing.
• Easy Automation: Take advantage of Process Director’s easy graphical tools to transform new and existing processes into powerful automated workflows.
• Enhanced Regulatory Compliance: Ensure a robust GRC (governance, risk, and compliance) posture using Process Director’s strong authentication, authorization, and audit capabilities.
• Reduced Errors and Miscommunications: Email notifications, dashboards, and process intelligence reports ensure you stay on top of every step of every process.

Schedule a Free Demonstration

Schedule a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

Before the days of smart forms, there was this material called paper. Do you remember paper? Thin sheets of pulped wood that we would walk to the bottom of the driveway each morning to collect, and then go to work each day to push about in exchange for a small stack of the stuff to put into our bank account? But those times have faded away (for most), to be replaced by forms software and more efficient business practices.

Transferring from paper to smart forms is a basic and essential first step toward digital transformation. An office culture should be created where, if someone drops off a sheet of this archaic material, the person receiving it should give them a look of confusion and betrayal. That being said, there is more to them than simply being a vehicle for information.

Process Director Smart Forms

For many organizations, smart forms play a pivotal role in wrenching company culture out of the past. But are you utilizing them them to their full capacity? Or are you simply transferring paper culture into a digital format? Process Director’s dynamics forms software transforms electronic forms into process-driven, web-interfacing business tools:

• Set form behavior based on easily configured conditions (e.g., “show this section only while in workflow step A”),

• Pre-populate form fields with static data, or with dynamic data from web services, databases, or other digital forms

• Electronic forms software that easily configures eForms to display only the information the end user needs and is permitted to see

• Securely present forms outside the firewall without compromising your applications or data within

• Direct access to your organization’s data, right on the digital form

• Fill dropdowns, search for information, or pre-populate fields—all without coding—using Process Director’s intelligent data connectors

• Connect to data sources via SQL, web services, file uploads, and more

And those are just a few of the smart form’s abilities. Process Director’s electronic forms software gives users the ability to design responsive and user-friendly web interfaces for their process-driven forms and applications that deliver business-critical results.

Fundamentally, an exchange of information is the foundation of all business process management structures. Smart Forms should use this exchange to create immediate, meaningful results for you and your organization. Process Director’s electronic forms software enables just that, and opens the door to a better way of organizing, and implementing results.

Request a Free Demo

Request a free demonstration of Process Director BPM platform and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

The New Renaissance of Data and Business Process Management

In the long, long ago, in the before times, data was, once collected, considered relatively inert, amassed on clip boards and often relegated to dusty file cabinets to be forgotten or shredded. At the time, the tools had not yet been developed to utilize data’s true, practical possibilities. We were also not equipped to understand the breadth of data available in the world. Then we entered the digital transformation era. With digital transformation, the full potential of the internet of things (IoT) is blossoming, and this renaissance is changing the world of business process management (BPM).

BPM and IoT

Everything from mobile devices to vendor products to third-party-collected datasets are now swept into the BPM and IoT funnel. This communication deluge is increasingly intricate and expansive, but, when paired with Artificial Intelligence (AI), incredibly useful.

In today’s BPM, AI analyzes datasets to achieve that elusive element of control that has long been coveted by businesses: predictability. Accurate and consistent predictability requires tremendous amounts of data – the more that is fed into the AI algorithms, the more intelligent the processes become. And despite AI’s tremendous utility, without the data generated by the swath of connections that define the IoT, AI would be dead in the water.

Process Director Business Process Management Platform

Process Director enables you to:

• Access built-in database connectors enable you to connect to and exchange information with your organization’s databases. Any data that can be accessed via SQL can be directly integrated. Common examples include ERP systems (for example, JDE/JD Edwards, SAP, or Microsoft Dynamics GP), HR applications, CRMs, and even home grown applications that store information in a database.
• Import scanned images and the associated index data from your document imaging software
• Monitor ETL or “dropbox”-style processes
• Monitor your POP or IMAP email server (including Exchange, Lotus) for incoming email
• Access BPM applications and services directly through a web services connector
• Monitor social media comments, posts, tweets and events.

This is a sample of how Process Director draws upon countless datasets, including IoT devices, to derive the most robust dataset sources for AI analysis.

Give your organization the BPM tools to ride the ongoing waves of digital transformation with the intelligence of AI, the power of Process Timeline™, and the scalability of Process Director on your side.

Request a Free Demo

Request a free demonstration of Process Director, and discover for yourself how this unique business process management platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our digital transformation solutions have helped our customers conquer their digital challenges.

The average organization’s IT department is an overburdened pressure cooker of backlogged items and looming deadlines. They are a sorry lot – pulling out tufts of hair in frustration and waking in the middle of the night screaming, “Have you tried turning it on and off again?!”

Moving to a low-code business process management (BPM) platform allows you the freedom to build customized business solutions that align with your departmental vision without adding more strain to your IT department.

Today’s business pace is quicksilver, with customers demanding instant results. To keep up, companies must transfer that imminence onto everything from customer case management to process applications to HR onboarding. Every aspect of business process management feels the quickening effects of digital transformation, but none more so than the beleaguered IT department.

Process Director is an agile BPM platform that can support businesses with quick application solutions to streamline business processes, reduce costs, and increase process efficiency. This in turn frees IT from the responsibility of full development, allowing them to take a more robust support role and focus on other aspects of their responsibilities.

Similarly, if your company suffers from resource limitations on the development end, our low-code/no-code business process management platform will allow you to create robust, extensible applications that deploy quickly without relying on heavy coding and the additional IT support that a coded solution implies.

Enable IT to fully support you by engaging with BP Logix’s Process Director, and experience what a powerful, customizable BPM platform can do for you and your organization.

Process Director Low-Code Business Process Management Platform Equips You With:

• Integration: Fully integrated, out of the box, into the Process Director environment. No additional options to purchase; no additional components to learn.

• Reporting: Sophisticated case-aware applications and reports.

• Documents: Configurable case folders for fast access to all case-related processes, documents, and data.

• Import: Automatic (batch) or drag-and-drop import of documents and data into appropriate case folders.

• Time: Multimodal run-time patterns combining sequential flow style with event-driven, time-driven, and decision-driven execution.

• No coding: Low code / no code BPM solution designed from the ground up for the “citizen developer”: users do not need to be programmers to build rich, responsive digital case management applications.

• Migration: Built-in application integration and migration tools, enabling users to add case management software behavior to existing Process Director BPM applications and workflow applications, quickly and easily.

• Process Timeline: The easiest and fastest way to configure and deploy the predictive, alert processes that lie at the heart of your digital business.

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Digital transformation has spurred a renaissance of adaptive case management technologies and event driven applications, along with a myriad of other advances. Predictive behaviors are now handing the baton to proactive behaviors. Human decision-making and the concept of time now play an enormous role in creating agile, adaptive applications. BPM’s role continues to expand in both responsibility and complexity. Within this burgeoning movement, the linear processes that a traditional BPMN modeling tool and/or BPMN software provides, have struggled to maintain relevancy.

Finding a BPM platform framework that not only accommodates an application structure that’s evolved beyond BPMN software but, in fact, positively encourages agile change at enterprise scale (while at the same time remaining accessible to citizen developers), is the unique challenge of today’s innovators.

Process Director, and its business process modeling and orchestration engine Process Timeline™, remains the ideal BPMN modeling alternative for innovators wanting a BPM platform that combines an intuitive interface, enterprise level scalability and AI powered, time-aware analysis. It is the successor to business process model and notation.

BP Logix’s Process Timeline™ Reimagines BPMN Modeling

• Continuous critical path analysis
• Predictive triggers
• Earliest possible notice of potential future delay
• High efficiency
• Intrinsic parallel behavior

Process Timeline is “Constraint-driven”. What does this mean? It means every Process Timeline activity wants to run RIGHT NOW...but it won’t, until:

• Predecessors are complete
• Eligibility conditions are met
• Necessity conditions are met

And when you say “constraints”… what are they?

• Process state
• Time (due/elapsed/predicted/etc.)
• Events
• Human actions

A few business process modeling software advocates have attempted to bring some of the benefits of Process Timeline to that standard in the past—but without success. Process Timeline’s unique constraint-driven architecture, offering benefits like AI-powered customized predictive and response behaviors, continuous critical path analysis, and implicit parallelism are simply beyond the reach of BPMN software and related standards.

Discover an intuitive, executable BPMN modeling alternative – Process Timeline.

Request a Free Demo

Request a free demonstration of Process Director and discover for yourself how this unique business process management software platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our BPM and digital transformation solutions have helped our customers conquer their digital challenges.

What Is BPMN Notation?: A Brief History

A small cadre of business and technical experts convened as the sun was setting on the second millennium. They were driven to assemble by a shared, laudable impulse: to impose structure on the chaotic world of business process. Unfortunately, commendable though their efforts may have been, the group was limited by both the primitive technologies of the era, and the innovation-crushing culture of design-by-committee.

Their work culminated with the publication of “Business Process Model and Notation”, an electronic tome replete with intricate runes and near-mystical incantations. And thus BPMN notation was born.
Like the tax code, it has become a discipline unto itself. And, like so many ancient runic languages, BPMN’s symbols and hieroglyphs are not easily deciphered. Into this gap between symbology and usefulness rushed devoted acolytes, immersing themselves in understanding its secrets, hoping to become indispensable to any and every BPM project.

Has The Use of Business Process Model and Notation Already Passed?

Sadly for its devoted legions, business process model and notation (BPMN) is drifting into history. Today’s digital applications defy flowchart modeling. The Internet of Things is spawning a new generation of event-driven applications, and adaptive case management advances via human decision rather than pre-set process flow. Finally, technological advances have transformed predictive analytics into proactive behaviors.

Business process model and notation is the square peg to digital application’s round hole – the two are just not a fit.

It’s Our Time: Process Timeline™

Instead, Process Timeline frees you to express your journey in the most natural way possible: by listing the steps along the way. Any part of your process can respond to any event, deadline, action, or condition. Anything that can happen in parallel simply... happens: no more head-scratching design sessions spent trying to figure out which things can happen at the same time, and which cannot. And Process Timeline makes collaboration between IT and the business transparent and easy.

We think we did a pretty good job, and our customers and others seem to as well. Why not find out for yourself? Request a free demonstration today!

Back in the days of yore, when the good people of Widget Corporation closed a sale on one of their widgets, that was the end of the sales experience. They would stand at the door as it closed, waving with one tanned hand at the retreating form of their customer and smiling their megawatt salesperson grins, as person and widget retreated into anonymity. And then came the digital world and with that  the Internet of Things (IoT) and digital transformation.

In today’s Widget Corp. there is no such end point. Since the advent of the Internet of Things (IoT), a door bell is no longer just a door bell – it is a surveillance device with personalized tones and lights. A watch no longer only tells time – it monitors everything from your heart rate and sleep cycle to your steps throughout the day. At this point, even your typical refrigerator has the inside scoop. Inside these widgets are vast arrays of sensors and monitors that generate and gather data for the benefit of both the customer and organization that sold the widget. This allows a feed of information that is continuous, responsive, and, in many cases, transformational.

AI, IoT and Digital Transformation

Just as one cannot speak of digital transformation without acknowledging the role of artificial intelligence, so it goes with the IoT and digital transformation. After all, how else are these massive amounts of algorithmic data that AI analyzes being retrieved? Today’s devices not only report back with data, but are increasingly interconnected as well. This living data opens the doors to rich and creative possibilities in regard to AI – and never has a customer journey been more immediate, responsive or nuanced.

This leads to high demand customers, conditioned by the two prongs of IoT and AI, and their uniter: digital transformation. Today’s satisfying customer journey is a cocktail of positive touch points, individual attentions, predictive analytics, historical data mining, and this is only from their water meter!

If you are still acting like the Widget Corporation of the past, then your customers will suffer for it. It is inevitable that you will lose them to a competitor who has implemented platforms that treat them with the immediacy and individualized attention to which they’ve become accustomed. The first step toward achieving this goal in your organization is to drag your business from the dark ages with a BPM platform that can act in a similar function – by providing a workflow solution that has the integration capabilities to support this new world of the IoT and digital transformation.

IoT and Digital Transformation Solutions

Enter Process Director BPM platform - to ensure that your business operations are optimized, Process Director is an IoT and digital transformation solution that provides built-in BPM application and workflow application integration with many third-party and in-house applications and databases. The application integration connectors can be called based on different events in the system, including when a step starts in a workflow, when a business rule is evaluated, or based on an event or a Smart Form.

Process Director intelligent BPM offers cloud based single-tenant and multi-tenant deployments, which provides flexibility for both small and robust business requirements. Because BP Logix Process Director gives key insights into each behavior of the process, it can take direct action.

For example, if a future task is in danger of running late, the system can notify the process owner. This way, the case manager or other responsible party can address the issue at the soonest possible opportunity. Process Director BPM software is flexible, allowing ad hoc and improvisational tasks to be added to a process or dynamically linked via rules or established predecessors.

Process Director from BP Logix offers BPM and digital transformation solutions will empower your organization to do more and get better results, all the while experiencing a more consistent and personalized user experience. Contact us today to schedule a demonstration to get a customized in depth look at how Process Director can help solve your IoT and digital transformation needs.

Enterprise IT leaders once faced a conundrum when approaching business challenges with enterprise applications. Three major factors—flexibility, fitness, and funding—figured into their decisions, but seemed impossible to reconcile. Should decision makers opt for custom applications —putting fitness squarely under control (but at a substantial, painful, and never-ending cost)—or go for packaged applications with their more predictable expense structure (and even more predictable lack of flexibility)?

Packaged Applications

Packaged applications can seem like the ideal solution to enterprise IT leaders because it simplifies the importing and installations process. At first glance it appears as if these applications are somewhat customizable, as users have the option of installing supporting application objects or opting out to do it at a later time. Packaged applications also have a more predictable expense structure, theoretically reducing the total cost of ownership.

Though packaged applications delivered on fitness and funding, enterprise IT leaders soon learn that they lack flexibility when they find out their so called ideal solution still needs substantial customization. Standardized packaged applications face severe limitations when pitted against company-specific business challenges. In the end, work-arounds and add-ons inflate the total cost of ownership to something much less ideal that what it appeared at face value.

Custom Applications

Alternatively, enterprise IT leaders could decide on custom applications when approaching their business challenge. This would solve the flexibility piece but fall short on fitness and funding.

As for fitness, custom applications mean that IT resources would be tied up with the time-consuming work of hand-coding and updating applications as new business challenges arise – thus missing out on any competitive advantage and sacrificing any potential digital agility.

Custom applications also miss the mark on funding. Costs seem to be never ending when applications need to be continually updated or created to solve ever changing business challenges.

BPM Software – The Complete Solution

At BP Logix we say: you may have your cake, enterprise CIO, and eat it, too, by sidelining clunky packaged apps and expensive hand-coded, custom applications in favor of a BPM-driven, low-code/no-code, rapid application development software like Process Director.

As your business grows, your need for digital agility grows along with it. The dynamics of the marketplace demand that the greater your mass, the faster you must respond. No easy task, to be sure; but made harder yet by the physics of programming, dictating that the larger and more complex the code base, the greater the time and cost of altering it. The practice of building software Parthenons may create a monument, but they end with a mausoleum. The pace of today’s business practices requires elastic, changeable BPM solutions that can continue changing with shifting market demands.

In deploying a BPM platform solution like Process Director, senior business leaders marry the best of both worlds and sidestep the various hardware and software “black boxes” deployed by IT. Instead, Process Director’s low-code/no-code BPM software offers the transparency of a solution that is fully customizable and extensible, and yet does not require programmers. The result is an adaptable set of robust digital applications that are easily understood and managed by the business and IT alike.

Schedule A Demo

Ready to see how Process Director can help solve your business challenges? Schedule a demonstration today to get a customized in depth look at how Process Director can meet your enterprise application needs.

Business operations are constantly changing due to market conditions. With constant change, there is the need for businesses to continually improve the processes and workflows that power the organization in order to stay ahead of the competition. As a result, companies these days are relying on software to not only improve process efficiency but also to streamline business processes so they might capitalize on this competitive advantage. Having the speed and fluidity to absorb the necessary business operations changes that inevitably occur in a volatile economic climate will do nothing but impact the bottom line positively. When it comes to organizations adapting to change, is there a difference when they rely on custom coding their upcoming software solutions and systems versus using an agile BPM (agile business process management) software solution?

Custom Coding Solutions

In the pursuit of the ideal solution to fit their business requirements, many companies come to the erroneous conclusion that updating their current software with custom coding is the only answer. Only on the other side of their decision do they realize that every change, every clarification, and every idea sends them right back to square one of their system development life cycle (SDLC).

Enterprise IT has evolved into an expensive monument to the rigid over-specificity of its business parameters, and the mountains of custom code that remain aren’t flexible and can be incredibly resistant to change.

Agile BPM (Agile Business Process Management) Solutions

Agile BPM (agile business process management) solutions deliver results and value today, even when market conditions change. It puts business process management in the hands of business users by allowing them to have immediate access to BPM tools. This enables them to drive process automation, be approachable from different perspectives and launch short-term timelines that delivers fast ROI. These agile BPM solutions provide new ways of viewing reports and the status of workflows along with improving process-related visibility. It works for not only linear processes but also for all other business processes that don’t necessarily fit into the flowchart model.

Process Director BPM Software

No matter which way you cut it, custom coding with code rewrites will always be slow, costly, and hyper-specific—and in the era of digital transformation, cumbersome architecture will keep your organization from moving forward. Are you ready to see how an agile business process management software like Process Director can help your organization become more flexible to changing market conditions and business operations? Contact us or schedule a demonstration today to learn more.

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What is Case Management Software?

Case management software pulls together processes, data and rules and actively assesses, coordinates, and plans every aspect of a given case ultimately working toward time-based goals. For our purposes, a "case" is a group of processes, transactions, or responses that define a complex activity, and which can be tracked over a period of time. A case usually involves actions by many different people, both inside and outside of the organization. Every action, message, response, and document generated during this complex activity becomes part of the case.. To further illustrate what a case could look like, consider these examples:

• A case manager is in charge of complaints at a cable company
• A case manager works for companies providing assisted living services to determine and meet the needs of a client with special needs
• A case manager oversees orders at a factory

Because most cases are complex, meaning there may be a number of processes launched sequentially or in parallel, it usually requires the work of several people.  These processes sometimes can't be predetermined and could cause delays in the overall case or business event. For example, one person may need to determine a time line for everyone involved and inform those same people of new developments while another person makes sure all documents are signed and shipments are sent and received. Even if there is only one person with the title of "case manager" assigned to a specific case, they almost always have others who work with them to achieve results.

Why Case Management Software is Important to Businesses?

Like practically everything else in the 21st century, modern management has been made easier thanks to the right computer software. Case management software puts the necessary information where you need it and when you need it so that you don’t have to concern yourself with the process as much as you do the critical steps required for the case.

Case management software is often used for time tracking, deadline setting, document management, billing, estimates, and keeping a database of relevant information including contact information among other things. This software can take the place of other software, like CRMs and enterprise document workflow solutions, giving you one program that covers all the bases.

Adaptive case management software allows businesses to be more organized by increasing accountability and communication among teams and between departments. This ultimately allows business processes to run more smoothly and efficiently.

How Process Director BPM Software Works as a Solution

Process Director BPM software by BP Logix is an extremely easy-to-use solution. And we aren’t just saying that.

Our BPM software does not require that you have any programming experience. Its interface is very intuitive, allowing you to quickly and effortlessly tailor the entire process to a specific project. It really does pay for itself in little time.

Process Director's Process Timeline is an advanced BPMN modeling and business process automation software that provides time-based analysis with the most updated charts and data. This in turn helps users:

• Where they are in the case or business event
• The amount of time it will take the overall case or business event to be completed
• Any steps or remedial processes that need to be started at any given time

Since much of the heavy lifting is covered by the software, more time is freed up for you to get more done in a smarter and quicker way. Put simply, Process Director simply makes a case manager’s job easier.

Process Director has received critical acclaim from analysts in a variety of industries, but we feel this statement from a BPM.com report sums it up nicely.

“It is entirely fair to say that in many ways and areas of capability, market expectations have evolved in the direction where Process Director has already been. This is certainly visible with Process Timeline, which beyond the time-based dimension supports the multimodal run-time patterns required for Case Management, combining sequential flow style with both event-driven and time-driven execution, as well as checklists and ad hoc activities.”

Don't get hung up on the BPM vs case management software differences. You can have both with Process Director BPM software. If you are a case manager interested in BPM and workflow tools, consider Process Director. Contact us for your own free BPM software demo.

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What is Knowledge Management?

What is knowledge management (KM), you ask? It’s the term for the management of knowledge assets within an organization including document management, content management, business process management and more. It can include initiatives, strategies, analysis, accessibility and knowledge creation.

The Knowledge Management Definition Involves:

• Understanding how knowledge is kept and where
• A learning culture (continuous improvement)
• Understanding what needs to be known
• How to acquire information
• How knowledge is shared
• How knowledge is created
• Knowledge accessibility and permissions
• How information lines up with organizational mission, vision, and strategic goals
• Both tools and people

What is Knowledge Management to BP Logix?

BP Logix’s Process Director BPM software was recently named to KMWorld’s 2017 Top 100 Companies That Matter In Knowledge Management , for the 8th consecutive year. With its unique Knowledge Views, Process Director allows you to conveniently find and list information, such as electronic forms, process timelines , attachments, documents, or workflows.

These knowledge views provide a look into the database to show you information in a way similar to predefined searches. They empower users to navigate and retrieve information based on specific criteria in order to locate information fast. Knowledge Views can be set up with permissions to ensure the right information is available to the right people at the right time, creating intelligent and reliable navigation, searching, reporting, retrieval, and data population. Search results can then be displayed within the browser as a chart, graph, or data, downloaded into Excel or CSV files, or can trigger a results based process.

Process Director BPM Software Is Your KM Solution

Organize and distribute documents, content, and smart forms (e-forms) through automatically assigned metadata which allows information to be made available quickly and easily. With hierarchical taxonomy, unstructured content brings related information together in a logical way that allows you to tag data and find it easier than ever before.

Process Director is an award winning BPM software featuring workflow management software tools to help your business excel. Learn more about BP Logix’s Process Director for your business and request a demonstration. One of our BPM experts will learn about your goals and requirements and tailor a demonstration to meet your specific needs.

Business process management has been a focus of enterprises who desire an improved bottom line as a result of better processes. The strategies include both software and non-software based solutions in order to create overall process excellence.

“Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste.” Source: BusinessExcellence.org

Businesses must have processes in place, even if they are inefficient. Even in a child’s lemonade stand, for example, customers are attracted, an order is taken, and service is provided. The ability to get repeat customers comes from a process that is consistent and predictable.

By improving output (customer experience) coupled with internal efficiencies, enterprises have learned the key to profitability, longevity, and growth. This is why it is so important and why businesses want to achieve it. Business process management (BPM) is software based and includes using smart forms, workflow automation, and streamlining business processes to increase business process improvement.

Process Excellence Use Case Study: Pethealth Insurance

Pethealth Insurance, Inc. recently announced they were chosen as finalists for the 2017 Process Excellence Network (PEX) Award in the category of “Best Business Transformation Project”. By implementing BP Logix’s Process Director BPM software, they were able to reduce claim processing time and improve customer engagement. With over 10,000 claims per month and multiple insurance products, claim processing was complex, to say the least.

With Process Director BPM software implemented, Pethealth Insurance, Inc. was able to reduce claims processing time by 70% and claims-related call volume by 55%. They cut more than half of their overall data entry including redundant entries, reduced duplication of claim submissions, and eliminated duplicate invoices.

They now have a streamlined system that offers a better audit trail for compliance management, real-time claim status, cost tracking, and KPI reporting. Business process improvement was a key initiative for Pethealth, and they now have a BPM and workflow software solution in place to support it.

“Pethealth is an excellent example of a customer committed to not only transforming its processes, but also enhancing the customer experience. We are gratified that Process Director is the engine behind this transformation.” Jay O’Brien, CEO of BP Logix

Process Director is an award winning BPM software designed with process excellence and efficiency in mind. Learn more about BP Logix’s Process Director for your business and request a demonstration. One of our BPM experts will learn about your goals and requirements and tailor a demonstration to meet your specific needs.

Automation is the buzzword of modern-day business process management. If you are in the business of claims processing, this may be more true than ever before. Today’s customers expect responsiveness, and with limited staffing and/or limited budgets, businesses must find a way to provide a good customer service, while also using technology to create profitability, agility, and growth. BP Logix’s Process Director BPM software does just that, as Pethealth and Multiplan learned.

Pethealth Claims Processing Automation

Pethealth, Inc. was founded in 1998 and is a leader in pet microchip identification, pet insurance, pet products, and animal management software. Offering several insurance products, each with their own criteria, and processing over 20,000 claims per month, they needed a claims processing automation solution to support the level of customer service they desired.

Stuart Janzen, Senior Solutions Architect at Pethealth identified the need for a claims processing automation solution that would be customer friendly with easy-to-use forms. He also needed a searchable database and compliance compatible system that would provide information necessary for an audit.

“Tracking data and being efficient are very important to Pethealth. We wanted to provide a better customer experience while reducing both processing time as well as the delays that sometimes arise in processing. For problem solving and creating efficiencies, there is nothing that compares to BPM,” Stuart Janzen, Pethealth.

As a result of their BPM software implementation to support their claims process through Process Director from BP Logix, they are currently finalists for the PEX Network Award (2017).

MultiPlan’s Claims Automation Needs

Founded in 1980, MultiPlan is the nation’s leading comprehensive provider of healthcare cost management solutions, serving an estimated 57 million consumers. Multiplan provides a single gateway for managing the financial risks associated with healthcare claims to primary, complementary and out-of-network providers.

Focused on quality and efficiency, MultiPlan became aware of their need to retire an outdated database and replace it with a more agile, cloud BPM and claims automation software.

Due to the success of BP Logix Process Director, MultiPlan rolled out the BPM solution in expanded areas and departments, saving time and money in purchasing, approval processes, HR, AP, and more. They continue to find ways to move more processes into an automated and cloud based system, opening up information to more users for better communication, collaboration, and decision-making.

Is BPM software and/or workflow software right for your enterprise? Learn more about BP Logix’s Process Director for your claims processing automation needs and to request a demonstration today. One of our BPM experts will learn about your goals and requirements and tailor a demonstration to meet your specific needs.

What is a Business Rules Engine (BRE)?

Business rules are defined as rule sets or reusable objects embedded into a workflow (or form) to control what is next triggered depending on the conditions present. A business rules engine then manages those business processes separating business logic information in a way that allows for improved performance and increased agility.

Often it is used to evaluate data that was entered into a form field to return a list or value and then make a dynamic decision based on the result. Business rules engine software allows users to manage and create business rules that capture workflow to improve business performance.

Maximized enterprise performance is the name of the game in today’s highly-competitive market. High levels of efficiency, lean models, effective workflows, responsive customer interactions, and good governance all lead to a healthy bottom line.

Process Director’s Dynamic Business Rules Engine

Process Director is a leading BPM software and the rules engine is a core element in the software, offering the following benefits:

Automation in Business Processes

Create and streamline business processes for improved process efficiency and reduced costs. Save time and money by eliminating or reducing down time and data entry redundancies. Create a single point of data for more robust and easier to find information from any internet connected device.

Easy Integration and Compatibility

In the past, companies with multiple software, hardware, and practices meant often data was lost with new software integration. Or, it meant heavy coding and IT resources were needed to integrate legacy data with new technology. Not anymore! Enterprise application integration is made easy with Process Director no/low code BPM software.

Better Decision Making

Improved tracking, reporting, and monitoring of documents allows you to search quickly to find important information. Export and report on results with real time information or see if a task or set of tasks aren’t expected to be on-time and intervene for better management and decision making.

Improved Governance, Risk, and Compliance

Specific user permissions, audit trails, electronic signature technology, automated approval workflows, and multiple document version management allow for significantly improved regulatory compliance issues. Easily find information without complicated and unsecure offline filing.

Electronic Forms Management

Create more consistent data entry through eForms including documents used for or with employees, vendors and customers. Capture e-signatures, sort data, create lists, analyze information and more all without coding skills.

Ability to Scale and Grow

Agility can be the difference between being a market leader or failing. The ability to scale and make process changes quickly allows for a healthy bottom line regardless of changes in market conditions. Real time alerts and dynamic automation allow for business ebb and flow.

Experience a demonstration of Process Director for yourself. Contact us today to learn how BPM software can support your business goals.