A recent TechTarget article by Jan Stafford painted a highly favorable picture of our flagship product, Process Director, and key aspects of AI, predictive analysis and other features that define the most recent version, 5.0. The piece offers a great overview and we’re grateful for the insightful and appreciative perspective Stafford brings to the topic of BPM and digital transformation.
Because we get to see how customers apply BPM functionality and what it ultimately does for their organizations, we have an even deeper perspective that has helped us define the roles that AI-enabled BPM software and intelligent workflow play in actually providing the foundation for the elusive holy grail of all innovative organizations – digital transformation.
What Digital Transformation Means To BP Logix
Now, we recognize that digital transformation can have a lot of different meanings. Indeed, some see it merely as a buzzword, but Process Director initiated the use of predictive intelligence as a core element of BPM. In our minds, digital transformation transforming one’s business isn’t just about transforming one’s business by moving from legacy systems to cloud or mobile environments. Our feeling has been that the value of BPM is in it’s inclusiveness. When business processes include the right people who have access to the most meaningful data, and who can then deliver results that meet specific objectives, we believe that in and of itself is transformative.
Our predilection for collaboration and context led us to make use of BPM and AI to drive users towards better outcomes. As organizations benefited from better compute capabilities provided by more agile infrastructures, we are able to equip them with a BPM solution that anticipates user behavior, expected results, and how to identify and make use of the right applications and data sources for the job. These new platforms could transact, crunch, and make sense of user, process, resource, and event activities to provide a clear picture of optimal outcomes.
Process Director 5.0: BPM and AI Combined
Process Director’s use of AI Process Director’s use of AI includes machine learning , sentiment analysis, identification and highlighting of dissimilar events, and conditions in single state as well as agile, configurable environments. User data from processes and actions enables Process Director to learn from past history, spot trends and deviations from normalized behavior, and recommend appropriate courses of action based on these insights.
Stafford makes an astute point about Process Director’s use of AI when she says, “Rather than present complex AI features, Process Director 5.0 offers a set of basic machine learning tools that the average app developer can use, such as a point-and-click graphical interfaces that guide configuration processes and display results of analytics, with no coding required.” We recognize that not all organizations will have data scientists available to them to make sense out of massive amounts of data coming from Process Director’s machine learning functionality. It’s also not lost on us that many organizations are not necessarily interested in the data science itself; they want better information and it’s only through AI-enabled processes that they can get that.
We know there is not just a single way to move data and information around the organization. Infrastructures are complex things and combine legacy tools and approaches in conjunction with newer ways that apply agile digital transformation solutions to dynamic environments. The TechTarget piece highlights a comment from Intellyx analyst, Charles Araujo, who said: “The value Process Director 5.0 delivers is less about features, per se, and more about accessibility.” Araujo’s point about accessibility extends not just to users, but also to data sources and the other tools being used in IT environments to provide better intelligence to processes. Access brings more meaning, and when AI is used, it also helps users plan with better precision.
Especially in the midst of evolving environments, where shadow IT can form and organizations rely more heavily on a “bring your own device” (BYOD) philosophy, BPM can act as a foundational element that keeps disparate systems, groups, and even rules and requirements organized around a forcing function; in this case, that function is BPM.
This is how digital transformation is allowed to happen. Some try to position it as a 1:1 migration, as if a company could shut down operations while systems move from massive databases to the cloud. Things don’t work like that; workloads are moved into new, dynamic environments incrementally, but they can’t lose their functionality during the transition phase. It’s up to BPM to maintain consistency and ultimately to enhance the use of data and the technology investment by creating better, more inclusive processes.
Stafford also makes the case that the low-code/no-code BPM approach to application development Process Director offers is core to BPM acting as a foundation for digital transformation. The right tools in the right organization can go a long way towards helping transform how work is accomplished, but giving people the ability to actively engage with these BPM software tools and contextual data to effect change is what truly has a transformative effect.
BP Logix recognizes that those closest to business issues are in the best position to create corresponding solutions. Having the ability to adapt as goals and business needs change, all without having to engage with IT or apply technical expertise results in faster implementation of meaningful solutions. People being able to respond rapidly to issues, coupled with BPM software tools that support their need to make changes, all leads to the best kind of digital transformation.
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