What Mike had to say about his experience…
Benefits of Process Director
A culture-driven company, Festival is committed to building relationships with guests and associates, providing excellent service and investing in its associates.
“Rather than build a business process management solution in-house, we wanted to automate the workflow and standardize our inventory reconciliation process. In that way IT could continue to work on longer-term projects.”
“We wanted a BPM solution we could drive to the business users, avoid having to hire developers or add to the IT backlog.”
“We do not have nor need a huge IT department. Process Director BPM software and workflow management software can be the operations console for the company.”
“What was unique was that the process we went through with BP Logix wasn’t a sales call – it was a discovery call. We were shown value before we bought the product.”
About Festival Foods
Festival Foods is more than a grocery store. As an employee- and family-owned company, the organization prides itself on providing high-quality products and offering its ‘guests’ an exceptional shopping experience that includes value-driven pricing, a wide selection of products, healthy choices and a great shopping experience.
Business Challenge: Automating Receiving and Inventory Processes
While Festival has long enjoyed a reputation for outstanding customer service, its largely manual backoffice processes were vulnerable to human error. One of those core processes involved the receiving and inventorying of groceries. At every store, employees known as “receivers” take physical delivery of the groceries, then scan in the accompanying invoices. As with any manual process, mistakes can occur that require information to be subsequently corrected.
Festival’s leadership believed that automating the inventory reconciliation process would eliminate errors, while also enabling the process to scale. This was particularly important as Festival was planning to expand the number of stores in its portfolio.
Decision Criteria for a BPM Solution That Enables Growth and Automation For Inventory Reconciliation
Acknowledging that the company could use help while rapidly moving on its growth path, and striving to avoid the rework involved in matching the costs on invoices to items received, Mike Nomland sought a solution that would automate workflow and standardize inventory reconciliation processes that needed to be:
- Automated process development and management
- Scalable to support growing business needs
- Efficient use of company data and internal applications
- Able to be standardized across all stores
- Include predictive analytics and business activity monitoring
- Ease of use
Nomland wanted to avoid building a business process management solution in-house. Instead, they sought a BPM solution that was optimized to automate inventory reconciliation workflows and could standardize across different types of processes. The emphasis was to deploy a ready-to-go solution so that IT could continue to work on longer-term projects.
Solution: Implementing the Right Tool for Growth
After choosing Process Director BPM software, Festival began to address its most pressing needs, beginning with inventory reconciliation and purchase order reconciliation (to be followed by procurement and onboarding). IT was able to easily import product information, sales data, transactional information, store locations and vendor information into the new system. After rolling out the company’s first process with excellent results, Nomland began looking ahead to other processes.
Process Director has met and in some cases already exceeded expectations; the company has grown from 19 to 25 stores in less than 18 months.
From Finance and Accounting perspectives, if Festival had not implemented Process Director BPM software as their solution to help automate their inventory reconciliation process, the company would have had to add headcount to address the needs of the new stores. Process Director has enabled Festival to offset that, while also reducing rework.