Process Director was the strongest product to meet both short and long term needs. It would also save the Agency about 35 support hours a week (or one full time employee) in addition to eliminating the backlog. Process Director is now a critical part of how we run the business.

Changes to current apps are quick and easy. That’s not only been important to the timely delivery of applications, but also to our ability to stay on top of requests for enhancements and new features and functions. For us, it’s not just about the technology: it’s about leveraging technology to improve key business processes to advance institutional goals.

Process Director gives us a suite of tools we can use without needing a lot of development experience. It's cutting development time at least by half to get an electronic form and a backend workflow up and running and working for our students on campus.

I discovered that we could analyze our processes and use an intelligent BPM solution like Process Director to build business applications around those processes – and have metrics to show how we improved.