There are a lot of perceptions about how productivity and business goals are handled by organizations. Most view attempts to gain efficiency as the domain of IT but it turns out it is not solely the result of implementing technology. Efficiency is also attributable to how all groups in the company collaborate to achieve growth.
While this kind of thinking makes a neat delineation between the business and technology sides of an organization, it is short-sighted in failing to recognize that technology does not operate in a vacuum. Rather, it is the CIO and the IT department that are driving business growth through technology solutions and, most importantly, business process management.
IT is no longer the invisible place where requests are sent and solutions magically delivered. Rather, IT is firmly ensconced in what goes on within the business— and IT leaders are integrated into business planning so they can deliver better, more purposeful solutions.
Some enterprise applications can markedly reduce the time employees need to spend on specific tasks. Taking less time and using fewer resources to achieve desired results creates the kind of efficiency that all companies seek to achieve. To achieve those results requires an IT leader who can identify the solution that can do the job, encourage collaboration, integrate successfully with existing applications (and the company’s security infrastructure) and be acceptable to stakeholders. After all, with the right mix of applications and tools, an IT department’s actions can contribute to reducing costs and increasing efficiency.
Most companies enable IT managers to make the changes necessary to enable the organization to become incrementally more successful. But organizations that seek excellence and want to grow more dramatically have come to rely on a different kind of IT manager: one that knows both the technology AND business requirements needed to achieve revenue growth. One of the ways this happens is through building a business process-based foundation, on top of which tasks and activities move fluidly towards business goals.
Progressive IT managers recognize that irrespective of how work is inputted, transacted and delivered, processes and workflow are always key to their work. Understanding how workflow software and BPM software impact business goals demands that these IT managers first understand the various parts of the business and their goals. With that knowledge, they can lead the effort to make changes rather than just respond to what C-level execs demand of them. A deep understanding of the organization, how all the pieces work together and their goals enables IT to create BPM solutions that will actually be used. This is an important distinction because without new tools and strategies, no advantage can be gained.
BP Logix customers are building solutions that address a variety of business issues —and Process Director is at the heart of how they address them. The product is a tool for business users as it is inherently capable of mapping specific business requirements to actual outcomes without having to invoke the skills of a developer or architect. It is also embraced by IT as it lightens the load of IT, enabling them to address other applications and requirements, while still satisfying the needs of the business.
Process Director is also able to operate beyond company walls so events and actions that benefit customers, partners or other third-parties can become part of processes and workflow. The feedback we receive repeatedly is that Process Director provides the flexibility and comprehensiveness that a single application simply cannot touch.
When IT departments deploy Process Director, they emphasize both business and technology goals equally. The act of establishing business processes instills a sense of what is possible because it breaks down any walls that might exist between the tech and business sides of the enterprise. Interestingly, BPM then becomes a rallying point for business growth. IT leaders can evangelize the notion that the company is prepared for anything because the business foundation is built on a tool that is optimized for business growth. That becomes a powerful weapon for the organization.
Business processes (BPM) takes the best of your enterprise applications and makes them both measurable and sustainable.