The pace of business is fast — and getting faster. It is also becoming increasingly more complex. Companies that want to remain competitive need to address business-critical issues quickly using solutions that are aligned with how their businesses operate. It’s critically important for organizations to adopt tools that enable their businesses to be more efficient and more adaptable to changing business requirements.
The market has no end to the types of products that promise more and better! The right tool, however, is the one that addresses the needs of the customer while also giving them an advantage over competitors.
While Process Director has enabled our customers to demonstrate marked improvements in both their internal and external business processes we recognize that their needs are continually changing. Users engage differently, customer expectations have shifted, and employees expect to use technology at work the way they use it in their personal lives.
To deliver on what our customers need and what the market demands, we have just announced ProcessDirector 3.0, the newest version of our flagship product. V3.0 provides enhanced mobile support, social media application integration, new cloud BPM and cloud workflow capabilities, and multimedia annotation. These features will help businesses make their internal processes more efficient while also increasing communication with partners, suppliers and customers who are engaged in their business processes.
We view Process Director as a tool that can change the way an organization operates. When our customers are able to do more, make better decisions and demonstrate business and technical leadership with their partners, customers, suppliers and other third-parties, everyone benefits.
It is no longer reasonable to think that work is done sitting in front of a desktop computer. Most of us rely on mobile devices, including smartphones and tablets, to review forms, sign documents, share photos , identify GPS coordinates and, of course (!), view workflows. This is a significant shift in how we work.
Security is an important aspect of ‘access.’ V3.0 includes federated identity management which enables companies to include third parties as active participants in their processes and workflows. Authentication mechanisms like ADFS, SAML and OAuth give partners and suppliers access and create a new dynamic of collaboration, while giving companies greater control over who has access to what information.
We also recognize the importance of social media networks. V3.0 facilitates authentication and interaction through users’ Facebook, Twitter and Google accounts. Users will be able to publish and share documents in Google Docs, Dropbox and other cloud-based services while working with Process Director, dramatically increasing the ease with which they can access and share data.
Providing Process Director 3.0 in the cloud and through social media channels enables us to extend notification of business events — and the ability to act on these events— to all areas of the enterprise. Process Director 3.0 also takes advantage of new technology to facilitate collaborative, multimedia annotation directly within workflows. This means that all users of any given process (or at least those with the correct level of access) can markup and review documents, photos, audio, web pages and videos within the context of any process. This capability extends the benefits of BPM software and workflow software to all media under review and re-review.
The world of business is changing. We love delivering functionality that helps our customers go beyond staying relevant, and moves them to a place of exceeding competition.
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