Today’s educational institutions face the same business process automation challenges of other organizations: controlling cost and increasing productivity. Most campus administrative desks contain stacks of paper waiting for decisions, approvals, mailing or filing. Departments print, fax and mail electronic documents and information. Email inboxes are filled with important attachments waiting in Outlook files on desktops where they are subject to being lost or deleted.

Working with paper-based manual processes is costly and inefficient, and causes significant delays in completing projects and assignments. Whether addressing student admission requirements, student enrollments, purchasing issues, course certifications, candidate selection or research grants, Process Director business process automation solutions provides efficient distribution, monitoring and management of information that enables educational institutions to operate more efficiently and effectively.

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Business Process Automation Solutions Example

Columbus Technical College

As Director of Information Technology for Columbus Technical College, Robert Szabo is responsible for managing all IT infrastructure, including the Banner student information system, the campus network, document imaging systems, and classroom instructional technology. Reporting to Szabo is Britton Powers who maintains the College’s various web sites and online systems that keep the college moving forward everyday.

Like many colleges and universities, Columbus Technical College found that significant amounts of information were being moved manually around campus. As a result, it was difficult to determine the disposition of items, especially those requiring many levels of approval and/ or needing coordinated work by people in different departments. The IT department recognized a need for a business process automation solution to streamline the flow of business on campus.

Not only was manual routing time-intensive, tracking was a challenge. “Requisitions were my nightmare,” Szabo said. “If I ordered a SMART Board two years ago and wanted to remember the vendor, finding that vendor was difficult and time-consuming.” Szabo recognized that an automated system would enable him to find previous requisitions, vendors, answer questions — and provide enormous benefits in terms of information access, efficiency and cost savings.

Improving Efficiency Process Director Business Process Automation Solutions

Academic Affairs, Student Affairs and Administrative Services were all ready to automate their processes. Requests were coming in from other areas within Columbus Technical College as well – even custodial moves and time sheet automation were requested. That validated the need, and approach, that IT had taken. Szabo noted that Powers did an outstanding job with their early attempts at automation through in-house applications, while she acknowledged that retiring the home-grown systems she developed will be a plus. Process Director is a BPM platform enables faculty and staff to handle their processes more efficiently and effectively, while freeing IT to work on projects that require more technical proficiency.

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Customer Profile

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Customer Experience

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