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BPM Solutions for Energy and Utilities

Discover Process Director for Energy and Utilities

MLGW overcomes bottlenecks, and streamlines audits with Process Director

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Streamlined collaboration with suppliers and contractors enables utility and energy companies to better serve their markets. This includes innovative approaches to achieving regulatory compliance efficiently, including:

  • Electronic signatures
  • Mobile support for field personnel
  • Linking data from internal systems to external inquiries

Process Director BPM software provides digital process automation solutions that help energy and utility organizations easily operate fluid, reliable, and dynamic processes while at the same time ensuring that they don’t run afoul of auditors and regulators. Strong, compliant processes are the best predictor of a healthy and growing business. With Process Director as a BPM software solution, energy and utility agencies can flourish even in the face of ever-changing regulatory and business process governance conditions. It’s the best business process management software solution for secure, auditable compliance.

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Process Director Streamlines Memphis Light, Gas and Water Division


Memphis Light, Gas and Water Division (MLGW) is the largest three-service municipal utility in the U.S. with more than 420,000 customers. Owned by the city of Memphis (hence its name) MLGW has provided electricity, natural gas and water for residents of Memphis and Shelby County since 1939. MLGW has 2500 employees who need access to web applications, forms, policies and “how to” documentation which are delivered through iHub, the company intranet.


Top on the list of business process management priorities was procuring an energy and utility solution for automating the workflows and complex system of forms they used to manage MLGW’s business. They wanted a municipal government software that could dramatically reduce the sheer volume of paper documents and put an end to delays caused by routing bottlenecks and the need for multiple approvers across different locations.
Within 90 days of training, the IT team rolled out a number of forms and workflows simultaneously. The new workflows are addressing flaws in current processes, allowing users to quickly address and fix them.

  • Process Director mobile BPM has significantly decreased routing, review and approval times have as users can approve electronic forms on their mobile devices.
  • There is greater alignment between IT and business users.


Being a municipal utility, MLGW must consistently comply with federal regulations. Now that MGLW uses Process Director BPM software, their forms are automated, documents are more easily accessed and audits are faster and smoother.


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Process Director sets the pace for your digital transformation and advertising agency workflow goals. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software has helped our customers conquer their digital challenges.


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