What Synacor had to say about its experience…

Capabilities and Needs

“One of the things that is important in automating our processes is understanding that, when we hit a milestone prior to going live, the conditions and dependencies in related activities have been addressed. An automated process entrains the behavior we want and removes deniability from the system. As a former BP Logix customer I also know that I can count on the company for exemplary customer support, should we need it.”

-Ralph Wasner, VP of Technical Operations and Information Technology

Software Development Life Cycle and Compliance Processes Scheduled for Phase II

Synacor, Inc. (Nasdaq:SYNC) provides the leading customer-branded technology platform that enables cable, satellite, telecom and consumer electronics companies to deliver TV Everywhere, digital entertainment, services and apps to their end-consumers.

As a result of a significant increase in revenue and staff, Synacor needed to accelerate its new hire and change control processes – and transition from manual to automated, electronic processes. Understanding the status of milestones prior to going live, including the conditions and dependencies in related activities, was another critical factor for senior management.

Seeking an automated process that would entrain the behavior the managers wanted and remove deniability from the system led the VP of Technical Operations and Information Technology at Synacor to select Process Director. The Process Timeline™ determines the planned duration of a process, defines the order for all activities within the process while enabling process builders to specify dependencies and conditions.

Cross-departmental process improvement is one of the benefits that Process Director’s BPM technology brings to an organization.

Let us know if you would like to how the Process Timeline can benefit your organization.


Press Release

BP Logix Process Director Chosen By Synacor To Automate And Accelerate New Hire And Change Control Processes