Sr. Manager of Revenue
What Matthew had to say about his experience…
Capabilities and Needs
“Tracking installations manually was not sufficient as things could be missed and there were an increasing number of properties and users requiring a solid system. We knew we needed to automate our processes to have a better customer experience – and it had to be one that could be used by business users (and not require the assistance of IT) would be cost effective and could be quickly implemented.”
Benefits of Process Director
“As a business group, we needed a solution that didn’t require us to write code in order to implement workflows and provide the automation we required. BP Logix Process Timeline was a huge benefit to us. The Cloud Edition represents an ideal solution for organizations that want quick results with a lower capital investment.”
Learn more about how Starwood is using Process Director to plan, predict business activity and measure success.
About Starwood Hotels & Resorts
Starwood Hotels & Resorts Worldwide is one of the leading hotel and leisure companies in the world – and a major proponent of the Process Timeline™ technology.
Starwood needed to replace a legacy revenue management system that included lengthy processes, involved frequent changes and encompassed multiple “pass-offs” from business users to the IT organization. They wanted a Cloud-based BPM solution capable of managing highly parallel processes and providing a better customer experience. Starwood also wanted a solution that could measure and predict process execution times, incorporate dependencies and conditions, determine the status of any process at-a-glance and make changes to running processes.
With new properties coming online monthly throughout its system (more than 1100 properties in 100 countries and territories), a tool that did not require IT involvement and could be learned and implemented by business users was a necessity.
Let us know if Process Director and the Process Timeline can help you achieve your goals.