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Customers in the Public Sector

Learn how BP Logix’s customers in the public sector have used Process Director BPM software to help improve efficiency

“If we only saved five minutes per inspection we would be saving tens of thousands of dollars per year. With building inspections alone we can anticipate saving almost 3,000 hours or 1.78 positions. And, as people retire we won’t be filling those positions which is an additional cost saving.”
Jim Jandovitz
Director of Information Technology and Communications

Decision Criteria for an Electronic City Licensing and Permitting Solution:


Time is a critical component of any business process. Late activities—or activities that Process Timeline predicts will be late—are highlighted and easily identified. Time to completion for any activity or for the business process as a whole is also immediately available with this workflow engine. Traditional flowchart-style workflows simply cannot offer this level of insight into your business processes—insights that translate into business success:

Jim Jandovitz, Director of Information Technology and Communications for the City, and a committee comprised of representatives from various City departments developed a list of criteria for an automated licensing and permitting solution. They included the ability to:


  • Easily integrate with the City’s existing financial, task and GIS systems

  • Rapidly create web applications and online application forms without coding

  • Create graphical workflow and MS Word-based electronic forms

  • Route new business applications for approval and notify approvers of outstanding tasks

  • Include predictive analytics and business activity monitoring

  • Ease of use


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Having adopted Process Director, Jandovitz and his committee proceeded to identify a list of 86 applications. At the top of the list: business occupancy permits followed by building inspections.

The first application rolled out within three months – a process much faster than anything they had experienced – and they didn’t need to have programmers to do it, according to Jandovitz.


The City of West Allis is experiencing numerous benefits as a result of implementing Process Director, including:

  • The ability to identify bottlenecks in processes
  • Allowing Aldermen and other City leaders to base decisions on real data
  • Increased efficiency, communication and compliance across city departments
  • Significant time and resource savings on building inspections


The City of West Allis is changing its processes and the way it conducts business. Managers are looking at all processes – documenting, examining and refining how they operate – and looking at how they are issuing permits and applications.


Read More On How City of West Allis Utilized Process Director to Meet Their Criteria:


Customer Profile


Our customers are our strongest advocates


Read their opinions of Process Director, in their own words.


In Their Own Words


Discover what you can achieve with Process Director!


Process Director sets the pace for your digital transformation and advertising agency workflow goals. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software has helped our customers conquer their digital challenges.


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