“If we only saved five minutes per inspection we would be saving tens of thousands of dollars per year. With building inspections alone we can anticipate saving almost 3,000 hours or 1.78 positions. And, as people retire we won’t be filling those positions which is an additional cost saving.”
Jim Jandovitz, Director of Information Technology and Communications for the City, and a committee comprised of representatives from various City departments developed a list of criteria for an automated licensing and permitting solution. They included the ability to:
Easily integrate with the City’s existing financial, task and GIS systems
Rapidly create web applications and online application forms without coding
Create graphical workflow and MS Word-based electronic forms
Route new business applications for approval and notify approvers of outstanding tasks
Include predictive analytics and business activity monitoring
Ease of use
Having adopted Process Director, Jandovitz and his committee proceeded to identify a list of 86 applications. At the top of the list: business occupancy permits followed by building inspections.
The first application rolled out within three months – a process much faster than anything they had experienced – and they didn’t need to have programmers to do it, according to Jandovitz.
The City of West Allis is experiencing numerous benefits as a result of implementing Process Director, including:
The City of West Allis is changing its processes and the way it conducts business. Managers are looking at all processes – documenting, examining and refining how they operate – and looking at how they are issuing permits and applications.
Process Director sets the pace for your digital transformation and advertising agency workflow goals. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software has helped our customers conquer their digital challenges.