“Most of the forms we use require multiple signatures – so the ability to authenticate users and provide electronic signatures was a critical aspect of our decision. Equally important was the ability to delegate approval, encrypt data and send email notifications to approvers.”
The IT team identified the features needed to facilitate a company-wide initiative to become “greener.” The new product needed to:
Integrate seamlessly within MLGW’s existing environment
Support both internal and external users
Provide electronic routing and approval at multiple levels
Use LDAP authentication
Facilitate electronic signatures
Be web-based with no client install
Allow electronic templates to be easily converted
Send out notifications via GroupWise
Provide a publication process
Reside on MLGW’s hardware and be competitively priced
Within 90 days of training, the IT team rolled out a number of forms and workflows simultaneously.
The new workflows are addressing flaws in current processes, allowing users to quickly address and fix them.
Routing, review and approval times have significantly decreased as users can approve electronic documents on their mobile devices.
There is greater alignment between IT and business users.
Being a municipal utility, MLGW must consistently comply with federal regulations. Now that its forms are automated, documents are more easily accessed and audits are faster and smoother.
Process Director sets the pace for your digital transformation and advertising agency workflow goals. Request a free demonstration of Process Director and discover for yourself how this unique BPM platform empowers you to innovate, respond to market demands, and delight your customers. Or, contact us to learn more about how our business process management software has helped our customers conquer their digital challenges.