Some people may think of implementing business process management (BPM) within their organization as a purely tactical effort, one that serves the ‘process automation’ needs of an organization. The generally accepted wisdom is that given reasonable parameters, a BPM solution ‘should’ be able to address and manage internal processes. It ‘should’ also create a more efficient working environment; it ‘should’ reduce the number of steps required to achieve a satisfactory solution. It ‘could’ or ‘can’ also lead to optimizing those processes that are being automated. Certainly those are characteristics of a BPM tool, but if that's the extent of one's vision, then that is a short sighted vision.
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Topics: operations organizational_change organizational change process director programming project lifecycle project management review utilities value workflow approval audit automation blog BP BP Logix BPM business process management CIO cloud culture dynamic economy efficiency eforms end users errors forms HR infrastructure
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CEOs are not always the most touchy-feely beings on the planet, however successful CEOs understand the organizational culture of their companies —and mold the process culture in such a way as to optimize employee contribution. As we look at successful companies, we often have the opportunity to get a glimpse of both their organizational culture and process culture. We see that when CEOs demonstrate respect for employees and their contributions — and figure out how to map these to business goals—the business prospers and employees feel valued. One feeds the other, and the benefits are far reaching.
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In the course of the lifecycle of almost any business, someone invariably gets the idea that some aspect of the organization could be run better — and suggests that ‘change might do everyone some good.’ The idea of making some change (or set of changes) generally comes from a place called ‘good intentions’ or ‘progressive thinking.’ It might be thought of as being along the lines of, "We are doing well, but could be doing better."