Some people may think of implementing business process management (BPM) within their organization as a purely tactical effort, one that serves the ‘process automation’ needs of an organization. The generally accepted wisdom is that given reasonable parameters, a BPM solution ‘should’ be able to address and manage internal processes. It ‘should’ also create a more efficient working environment; it ‘should’ reduce the number of steps required to achieve a satisfactory solution. It ‘could’ or ‘can’ also lead to optimizing those processes that are being automated. Certainly those are characteristics of a BPM tool, but if that's the extent of one's vision, then that is a short sighted vision.