BPM for HR: Create an Efficient and Compliant Human Resources Organization

Human Resources (HR) managers deal with vast numbers of forms, transactions and requests initiated in the name of helping employees be more productive − and the organization more, well, organized.

HR is also often a hive of paper-based legacy systems that are error-prone and unreliable. In an environment where the very nature of the business is predicated on being able to hire and manage employees − and where personal information needs to be treated with great sensitivity − reviewing and automating those systems can help improve both accuracy and efficiency. Additionally, it can remove an added layer of scrutiny for HR

Implementing HR workflow systems that achieve that initial goal is a starting point. Those same systems, however, also bring with them legal, regulatory and internal requirements. Compliance with these requirements can be painful – but made easier and less challenging with the right type of process development and management.

Among the many advantages we hear about from our customers, employee engagement is one of the most significant. With customers like Whittier Health, Memphis Light, Gas and Water and Multi-Chem, employees can perform self-service tasks because Process Director enables them to initiate actions on their own behalf, and to then track the progress of their requests. Process Director facilitates and expedites many of the formerly labor-intensive and personnel-intensive transactions.

Because employees can operate with workflow processes and BPM that are important to them, and do so in an automated environment, HR staff spend less time chasing lost, misplaced or delayed documents. Management is delighted with the accountability − and regulatory compliance is easier to demonstrate and validate.

When HR, on the other hand, is unable to operate efficiently and effectively, repercussions on the business can be significant. Repeatable workflow processes can embed requirements within the processes themselves. When this happens:

– More definitive and accurate employee information can be properly routed and secured
– Processes become more consistent
Electronic forms, requests and activities can be validated
Review and approval processes and sign-offs are handled more efficiently and with faster turn-around (hours vs. days and days vs. weeks)
– Managers have visibility into all aspects of the processes

Whether we’re talking about onboarding, offboarding, personnel changes, performance appraisals, travel, expense reports, vacation and leave of absence requests, all of these processes benefit from workflow software and the resulting efficiencies that it brings.

–Chris Parker, Marketing Manager

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