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Memphis Light, Gas and Water Selects BP Logix Process
Director for its Flexibility and Speed of Deployment
Web-Based Software to Automate Critical Forms and Enhance Business Processes
SAN DIEGO, Ca — December 6, 2011 —
BP Logix, a developer of
BPM software that
accelerates time-to-value, today announced that it has been selected by Memphis
Light, Gas and Water (MLGW), the nation’s largest three-service municipal
utility, to automate the utility’s key documents. Pivotal to this mandate was
the requirement to provide an electronic forms routing solution that was
browser-based, supported both internal and external users, could scale to handle
thousands of documents and was compatible with the company-wide initiative to
become a ‘greener’ organization. MLGW selected BP Logix
Process Director to enable the company to automate documents being
used by the Human Resources, Information Technology and Communications
departments in Phase I, with other departments to follow in Phase II.
Memphis Light, Gas and Water provides services to nearly 423,000 customers.
Electricity is supplied by the Tennessee Valley Authority (TVA) and MLGW is
TVA's largest customer. Natural gas is delivered to customers via a distribution
network that measures more than 4,650 miles. And while many other utilities
obtain drinking water from surface lakes or rivers, residents of Memphis enjoy
water derived from a local aquifer. As validated in a recent customer survey
conducted by a third party, customers of MLGW gave the utility an “A” in
reliability, customer satisfaction and customer perception.
Cynthia Jones is the Supervisor of Legacy Replacement. Her strategic roadmap for
the Utility involves embracing web technologies and adding new solutions that
both run on existing hardware and integrate well with the existing software.
Having recently upgraded its intranet, MLGW’s IT group wanted to automate the
workflows and forms used to manage its business. These forms ranged from
Employee Movement and Injury Investigations to IT Security and Telecom Requests.
“Most of the forms we use require multiple signatures so the ability to
authenticate users and provide electronic signatures is critical,” observed
Jones. Equally important was the ability to delegate approval, encrypt data and
send email notifications to approvers. Pivotal to the selection of Process
Director was the requirement that the software be browser-based, support both
internal and external users and facilitate the company-wide initiative to become
a ‘greener’ organization.
After evaluating 12 products, Memphis Light, Gas and Water short-listed three,
evaluating them against criteria established by the Intranet Team. The cost
justification for the product was done by the Environmental Engineering
department. BP Logix Process Director was selected based on its functionality,
ease of use, the company’s financials and its years of experience with the
technology. The product’s browser-based graphical workflow builder, combined
with dynamic workflow routing, were important criteria for MLGW. “We will be
converting 25 forms in Phase I of our deployment. The more complex, complicated
and multi-page forms will be part of Phase II, which we expect to address next
year,” Jones remarked.
BP Logix Process Director provides
a robust infrastructure that enables business users to define, automate, manage
and report on business processes and moves business process management (BPM)
under the direct control of the users themselves: no coding is required. Process
Director features one-of-a-kind Predictive BPM™ (pBPM™) and
Process Timeline™
technology, leading to faster and more accurate decision-making. “Customers will
continue to look for solutions that help them accomplish faster and higher
returns – and accelerate time to value,” stated Jay O’Brien, CEO of BP Logix,
Inc. “We are pleased that Memphis Light, Gas and Water selected Process Director
as its electronic forms and workflow solution,” he added.
“BP Logix offered the ability to
turn our existing forms into a template our users could relate to and use. In
addition the product offers the features we wanted most,” Jones concluded.
About BP Logix
BP Logix (www.bplogix.com) is the first software company to introduce the dimension of Time into business process management. BP Logix Process Director provides the infrastructure and business intelligence that enables business users to anticipate and predict potential problems in recurring business processes. The system ‘learns’ how running processes behave, anticipates the impact of changing conditions and adjusts processes accordingly. BP Logix offers an on-premise and hosted model, providing users with the advanced capabilities they need to define, model, automate and track their business processes resulting in and greater efficiency across the organization. Customers include DuPont, Electronic Arts, Capgemini, IDEX, Johnson & Johnson, NEC Labs, NORESCO, Starwood Hotels and Resorts, the National Eye Institute and the National Institute of Mental Health. For more information, please visit
www.bplogix.com or call 877-627-5871.
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Copyright © 2012 BP Logix, Inc. All rights reserved.