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Predict • Adapt • Succeed
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| Sandy Kemsley | Scott Menter |
Recent shifts in thinking about BPM recognize that much of the knowledge about processes resides with the people who actually perform the processes. Many of these processes, however, can’t be defined in advance since they’re unique for each instance. Workers need to be able to specify and select from a checklist of possible tasks at runtime, rather than follow a pre-defined flow each time. And there are examples of this in departments ranging from HR to IT, Purchasing to Accounting. Even Jim Sinur of Gartner recently stated that BPM is shifting from “Doing by Design” to “Design by Doing.”
This new style of BPM has a variety of names – social, dynamic, ad hoc, lean and even case management – they all, however, boil down to the same thing: giving greater control of business processes to the knowledge workers, allowing them to create the processes that they need as they need them.
Many complex BPM suites are suitable for developers and trained analysts to build new process-based systems, such as those used for straight-through processing. Lean BPM tools, used by the end users themselves, can work alongside those tools to provide greater flexibility and faster deployment for processes that just can't wait for IT-focused BPM implementations.
This webinar will address how this dynamic, leaner BPM is implemented within enterprises: the drivers for adopting it, the types of applications that are best suited, and the knowledge workers’ role in creating and participating in processes.
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